Kaleidescape Strato Remote Control – Replacement Remote for Strato Players

Shipping Policy for AV Pros

Effective Date: March 19, 2025

At AV Pros, we are committed to providing you with a seamless shopping experience, including fast and efficient shipping. This Shipping Policy outlines the details regarding our shipping options, delivery times, and related information.

1. Shipping Options

We are pleased to offer the following shipping options for all orders placed through our website:

1.1. ⁠Free Tracked Shipping:
We provide free 2-3 day tracked shipping on all in-stock items shipped across the UK. Once your order has been processed and shipped, you will receive a tracking number via email so you can monitor your shipment's progress.

1.2. Express Next Day Shipping:
For faster delivery, we offer an express next day shipping option for a fee of £35 per order. Orders must be placed before 12 PM to qualify for next day delivery. If your order is placed after this time, it will be dispatched the following business day for delivery the next day.

2. Processing Times

•⁠  ⁠Orders are typically processed within 1-2 business days after payment confirmation.
•⁠  ⁠Special orders may take up to 7 business days to process.⁠  ⁠

•⁠ Please note that processing times may vary during peak periods or holidays, and we appreciate your understanding.

•⁠  ⁠Delivery times may be extended due to courier delays or other circumstances beyond our reasonable control.

3. Delivery Times

•⁠  ⁠Standard Free Shipping: Delivery within 2-3 business days.
•⁠  ⁠Express Shipping: Next business day delivery for orders placed by 12 PM. Orders placed on weekends or holidays will be processed the next business day.

4. Shipping Restrictions

•⁠  ⁠All shipping services are available only within the mainland UK.
•⁠  ⁠Unfortunately, we currently do not offer international shipping or delivery to remote locations or islands.

5. Shipping Costs

•⁠  ⁠Standard Free Tracked Shipping: £0 on all in-stock items across the UK.
•⁠  ⁠Express Next Day Shipping: £35 per order, applicable only when chosen at checkout.

6. Tracking Your Order

Once your order has shipped, you will receive an email with shipping details, including a tracking number. You can use this tracking number to monitor your order's journey until it reaches your door.

7. Lost or Damaged Shipments

In the event that your order is marked as delivered but not received, or if it has arrived damaged, please contact our customer service team within 48 hours of delivery at info@avpros.co.uk or call us at 020 3355 5067. We will work with you to resolve the issue promptly.

8. Contact Us

If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to reach out to our customer service team at info@avpros.co.uk or call us at 020 3355 5067.

We appreciate your business and strive to provide you with the best shipping experience possible. Thank you for choosing AV Pros!